If you're facing a life-threatening situation such as a fire or risk of electric shock, call 911 immediately. For urgent but non-life-threatening issues like power problems, burning smells, or sparking outlets, first turn off power to the affected area at your circuit breaker if it's safe to do so. Then give us a call to discuss your situation, and we'll determine how quickly we can help and provide guidance on immediate steps you can take.

Our ability to respond varies based on our current workload, your location, and the specific nature of your electrical issue. When you call, we'll honestly assess your situation and let you know what our current availability is. For serious issues that impact safety or essential services in your home, we prioritize these situations and do our best to assist as soon as possible, but we can't guarantee specific response times until we speak with you.

We charge a standard service call fee that covers our initial assessment of your electrical problem. After evaluating your situation, we'll provide a clear, upfront estimate before beginning any work. We believe in transparent pricing with no hidden fees. While urgent service sometimes carries a premium due to schedule adjustments, we'll always explain all costs before starting work so you can make an informed decision.

Safety is the priority: If you smell burning or see smoke, evacuate and call 911 first. For non-emergency issues, turn off power to the affected area at your circuit breaker if it's safe to do so. Unplug affected appliances and keep everyone away from the problem area. Document the issue with photos if possible. Have a flashlight ready if needed. When you call us, our team can provide specific guidance based on your situation and help you determine the appropriate next steps.